Spiral Dynamics Test

Refund information


The Internet service "Spiral Dynamics Test" is FREE. 

Paid only access to Statistics.

We apologize for the temporary inconveniences associated with the bureaucracy on this issue.
We are working to automate the process of refund and complete elimination of bureaucracy.

Refund for access to Statistics.
1) If the customer was not provided with the service of access to Statistics, this fact must be confirmed by sending an email to refund@sdtest.ru:
1.1. screenshot with a demonstration of the problem of access,
1.2. confirming documents on payment for the service.

Within 2 working days we will check your application and:
1.3. if it is our mistake, then we will eliminate it asap, or
1.4. under the Federal Law "On Protection of Consumer Rights", money will be sent to you within 10 days from the date of receipt of your claim.
1.5. Refunds:
- is possible only on the bank card with which payment was made,
- is carried out in the order of the general turn within 10 days from the date of receipt of your claim minus bank interest in your transfer and refund,
- takes from 3 to 5 working days, but in some cases it can take up to 40 days, depends on the issuer's bank.

2) If the client wants to refuse access to Statistics without explaining the reasons, the funds are returned in accordance with Article 32 of the Federal Law "On Protection of Consumer Rights" in proportion to the unused time.

How can I refuse a service without explaining the reasons?
2.1. Write a statement on the refusal of the service and the return of money in accordance with the provisions of Federal Law No. 59-FZ of 02.05.2006 "On the Procedure for Considering Appeals of Citizens of the Russian Federation".
2.2. Send the application by registered mail with confirmation of delivery to the address specified in the Contacts.
2.3. Wait for the answer.
Under the Law "On Protection of Consumers' Rights", money will be sent within 10 days from the date of receipt of your claim.
2.4. Refunds:
- is possible only on the bank card with which payment was made,
- is carried out in the order of the general turn within 10 days from the date of receipt of your claim minus bank interest in your transfer and refund,
- takes from 3 to 5 working days, but in some cases it can take up to 40 days, depends on the issuer's bank.

Return of charitable funds.
But if you transferred us charitable assistance for the development of the project, and for some reason want to return these funds, then it is possible not later than 14 days after the transfer of funds minus bank interest (for example: PayPal Fees = 4% + 0,30 $) in your transfer and refund. On the condition that you provide confirming bank documents to email refund@sdtest.ru. Funds will be returned within 14 days.

For example: You transferred USD 10 in 06/21/2017 14:42.

The deadline for sending a letter to an email refund@sdtest.ru with attached confirming bank documents expires on July 5, 2017 at 14:42.

If the letter will be sent July 5, 2017 at 14:43, then it will not be considered.

Funds will be transferred to you after deducting bank interest for transfer to us and refunding to you no later than July 19, 2017 at 14:42, for example:
- Your translation: USD 10 - 3% = USD 9.7
- Refund: USD 9.7 - 3% = USD 9.4

Total to the return of USD 9.4
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